Store Info


Statement From Emma:

"I fully guarantee my work. Each piece is hand crafted with the highest quality materials and expertise. My intention is for you to treasure your adornment for life. I am the 'soul' creator. There are busy times when I am limited to how much I can create. Orders may be delayed during my shows, and there may also be inventory discrepancies. I appreciate your patience."

How Orders Are Handled

All purchases go through a manual approval process. After you make a purchase, no funds will be transferred until the order is approved. The payment processor Square, which we use for online transactions, lists 7 days as the maximum length for pending transactions. If your order is not approved within that time, your payment will expire and will be automatically returned to you.

After your order is approved and shipped, you should receive an email containing tracking information, if applicable.

Reasons For Cancellation

Orders may be cancelled for a variety of reasons, including but not limited to:

  • Payment issues
  • Inventory shortages
  • Customer requests
  • Delays in order approval

If your order is cancelled, we may contact you to discuss the reason for cancellation and any potential next steps.

If you would like to request a cancellation, please contact us using our contact form as soon as possible before your order ships.

Refunds & Returns

All products purchased in the store are non-refundable once the product has been shipped, except where a return is approved under our returns policy.

Returns Policy: If you are not satisfied with your order, you may contact Emma within 2 weeks of receiving your order to request a return. Returns are reviewed on a case-by-case basis and must be authorized before any items are sent back.

If your order has been approved but not yet shipped, it may still be cancelled and fully refunded. Refunds for cancelled orders may take several business days to appear on your account depending on your payment provider or financial institution.

Damaged Products

If a product is damaged during shipping, please contact us as soon as possible using our contact form so we can review the issue and determine an appropriate resolution.

Online Orders During Events

Emma also sells jewelry at local events and may not be available to approve online orders until after the event has concluded. If you place an online order during this time, it may take longer than usual for your order to be approved.

Custom Orders

Any custom orders for jewelry not listed in the store are approved on a case-by-case basis. If you are interested in custom jewelry or out-of-stock products, please contact us using our contact form to discuss your needs and preferences.